Terms & Conditions

In these Terms and Conditions, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise:

• "ugdewa" / "the Platform" / "we" / "us" / "our" — refers to ugdewa and the website accessible at https://ugdewa.cam, including all sub-pages, mobile-optimized interfaces, and associated services.
• "Player" / "User" / "you" / "your" — refers to any individual who accesses, browses, registers on, or uses any service provided by ugdewa.
• "Account" — the personal account created by a Player on ugdewa following successful registration and identity verification.
• "Balance" — the total funds held in a Player's Account, inclusive of real-money deposits and any applicable bonus funds, denominated in Indonesian Rupiah (IDR / Rp).
• "Bonus Funds" — any promotional credits, free bets, or bonus amounts credited to a Player's Account subject to specific wagering requirements as communicated at the time of the promotion.
• "Wagering Requirement" — the number of times a bonus amount must be wagered before it can be converted into withdrawable real-money funds.
• "KYC" (Know Your Customer) — the identity verification process required by ugdewa before a Player may process withdrawal requests or access certain account features.
• "Services" — all gaming products, sports betting markets, live dealer tables, lottery products, and any other entertainment or account management feature offered through the Platform.
• "Prohibited Jurisdiction" — any country or territory where accessing or using online gambling services is prohibited by applicable law.
• "WIB" — Western Indonesia Time (UTC+7), the default time zone applied to all Platform-related times, schedules, and deadlines.

To register and maintain an Account with ugdewa, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter while the Account remains active:

1. You are at least 21 years of age and have the legal capacity to enter into binding contracts under the laws applicable to your jurisdiction.
2. You are using the Platform on your own behalf, not as an agent, representative, or nominee of any third party.
3. You are not a resident of any Prohibited Jurisdiction where accessing online gambling services is prohibited under applicable law.
4. You have not previously been self-excluded, suspended, or permanently banned from ugdewa or any related platform under common ownership.
5. You are not an employee, director, contractor, or close family member of an employee or director of ugdewa or any affiliated entity.
6. You understand that online gambling may be regulated or restricted in your jurisdiction and you accept sole responsibility for ensuring that your use of the Platform complies with applicable local laws.

ugdewa reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation may result in Account suspension or closure and forfeiture of any Bonus Funds.

Each Player is permitted to hold one Account only. Opening or operating multiple Accounts — whether under the same or different identities — constitutes a material breach of these Terms and will result in immediate suspension of all associated Accounts and forfeiture of any outstanding balances, including Bonus Funds.

3.1 Registration Requirements

During the registration process, you are required to provide accurate, complete, and current information, including but not limited to:

• Your full legal name as it appears on your government-issued identification document (KTP for Indonesian residents).
• A valid and active email address to which only you have access.
• Your date of birth, confirming you are aged 21 or older.
• Your mobile phone number registered in Indonesia.
• Your chosen username and a secure password meeting the Platform's minimum complexity requirements.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. ugdewa will never request your password via email, live chat, or any other channel. You must notify our support team immediately at [email protected] if you suspect unauthorized access to your Account.

ugdewa will not be held liable for any losses arising from unauthorized Account access that result from your failure to maintain the security of your login credentials.

3.3 Account Closure

You may request the closure of your Account at any time by contacting our customer support team. Upon closure, any real-money Balance remaining in the Account (excluding Bonus Funds that have not met their wagering requirements) will be returned to you via your most recently used verified payment method.

ugdewa operates a mandatory Know Your Customer (KYC) verification process in accordance with internationally recognized anti-money-laundering (AML) and responsible gaming standards. KYC verification is required before a Player may submit any withdrawal request.

4.1 Required Documents

To complete KYC verification, Players must submit clear, legible digital copies of the following:

• Proof of Identity: A valid Indonesian National Identity Card (KTP) or valid national passport showing the Player's full name, date of birth, and photograph.
• Proof of Payment Method: Where the deposit was made via bank transfer, a screenshot or scan clearly showing the account holder's name, account number, and bank name (BCA, BRI, BNI, Mandiri, or other supported institutions). For e-wallet deposits (OVO, DANA, GoPay), a screenshot of the registered phone number and account name is required.

4.2 Verification Timeline

ugdewa will process standard KYC submissions within 24 to 72 hours of receiving all required documents. Players will be notified by email upon successful verification or if additional documentation is required.

5.1 Accepted Payment Methods

ugdewa supports deposits and withdrawals via the following Indonesian payment channels:

• Local Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

5.2 Minimum and Maximum Transactions

• Minimum deposit: Rp 50.000 per transaction.
• Minimum withdrawal: Rp 100.000 per transaction.
• Maximum withdrawal: Subject to daily and monthly limits as communicated in your Account dashboard and applicable to your current VIP tier.

5.3 Processing Times

Deposits are typically credited to the Player's Account within minutes of payment confirmation. Withdrawal processing times vary by method:

• Local Bank Transfer: 15–30 minutes during business hours (9 AM – 9 PM WIB); up to 2 hours during weekends and public holidays.
• E-Wallet: Generally instant upon approval; longer processing times may apply during system maintenance windows.

5.4 Currency

All transactions on ugdewa are conducted exclusively in Indonesian Rupiah (IDR / Rp). ugdewa does not process transactions in foreign currencies. No currency conversion fees are applied by ugdewa; however, your financial institution may apply independent conversion charges for which ugdewa bears no responsibility.

5.5 Source of Funds

By making a deposit, you confirm that all funds deposited are of legitimate origin and that you are the authorized holder of the payment method used. Deposits made using third-party payment instruments not registered in your name are prohibited and may result in immediate Account suspension.

ugdewa offers a range of promotional incentives to both new and existing Players. All bonuses are subject to the specific terms communicated at the time of the promotion in addition to the general provisions set out in this clause.

6.1 General Bonus Conditions

• Bonuses are issued at ugdewa's sole discretion and may be modified, suspended, or withdrawn at any time without prior notice, except where a bonus has already been credited to a Player's Account and its wagering requirements are partially met.
• Only one promotional offer may be active per Player Account at any given time, unless the promotion terms explicitly state otherwise.
• Bonuses credited to an Account may not be transferred, assigned, sold, or otherwise disposed of to any third party.
• ugdewa reserves the right to reclaim Bonus Funds if it determines, acting reasonably, that a Player has participated in bonus abuse, arbitrage, or any activity designed to circumvent the intended purpose of a promotion.

6.2 Wagering Requirements

Bonus Funds are subject to wagering requirements before they may be withdrawn as real money. Wagering requirements are expressed as a multiplier of the bonus amount (e.g., "30x" means the bonus amount multiplied by 30 must be wagered). Wagering with real-money Balance does not count toward bonus wagering requirements unless otherwise stated in the promotion terms.

6.3 Validity Period

All bonuses carry an expiry date. Bonus Funds and any associated winnings that have not met wagering requirements by the expiry date will be automatically removed from the Player's Account. ugdewa will not reinstate expired bonuses under any circumstances.

6.4 Welcome Bonus

The ugdewa welcome bon us is available to new Players making their first qualifying deposit. The welcome bonus percentage, maximum bonus amount, and wagering requirements are displayed on the Platform's promotions page at the time of registration. The welcome bonus is available once per Player, per household, per device, and per IP address.

All bets and wagers placed on ugdewa are subject to the specific rules governing the relevant game or market. Players are responsible for familiarizing themselves with applicable game rules before placing any bet.

7.1 Sports Betting

ugdewa's sportsbook covers a broad range of domestic and international competitions, including BRI Liga 1, the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, the FIFA World Cup, and the AFF Cup. Bets are accepted across multiple market formats including 1X2, Asian handicap, Over/Under, and mix parlay (an accumulator-style bet popular with Indonesian football bettors). The following conditions apply to all sports bets:

• All odds are displayed in decimal format and are correct at the time of bet placement. Odds may fluctuate prior to a bet being confirmed.
• Once a bet is confirmed and a bet slip reference number is issued, the bet cannot be cancelled or amended unless ugdewa's cash-out feature is active for that specific market.
• In the event of an event being abandoned, postponed beyond 24 hours, or cancelled, bets will be settled according to the applicable sport-specific rules displayed within the sportsbook interface.
• ugdewa reserves the right to void any bet that was placed as a result of a manifest pricing error. Players will be notified of voided bets and their stake refunded to their Account Balance.

7.2 Casino and Live Dealer Games

All casino titles available on ugdewa — including slots, live dealer tables, and specialty games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — operate using certified random number generator (RNG) technology or, in the case of live dealer games, real-time dealer interaction streamed from professional studios. Each game's individual rules, minimum and maximum bet limits, and RTP (return-to-player) percentage are accessible within the game interface.

7.3 Lottery and Numbers Games

ugdewa offers togel (Indonesia's traditional numbers lottery), providing markets across multiple draw schedules. Draw results are published on the Platform immediately following each official draw. Disputed results must be raised with customer support within 24 hours of the published result; disputes received after this window will not be considered.

7.4 Disconnection Policy

ugdewa is not liable for losses incurred as a result of connectivity issues, browser crashes, or device failures on the Player's side. In the event of a disconnection during a live game session, the game will resume from the point of interruption where technically possible. If a game cannot be resumed, the bet will be settled according to the game provider's standard disconnection protocol.

The following activities are strictly prohibited on ugdewa and constitute grounds for immediate Account suspension, permanent ban, forfeiture of balances, and reporting to relevant authorities where applicable:

• Opening or operating more than one Account, whether under the same or different identities.
• Providing false, misleading, or incomplete information during registration or at any subsequent verification stage.
• Using the Platform while under the age of 21.
• Engaging in collusion, chip dumping, match-fixing, or any coordinated activity designed to gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or otherwise interact with the Platform without prior written authorization from ugdewa.
• Exploiting software errors, system vulnerabilities, or pricing glitches to gain an advantage. Any winnings derived from such exploitation are not valid and will be voided.
• Making chargebacks or payment disputes on legitimate transactions. Players who initiate unauthorized chargebacks will have their Account suspended pending investigation.
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity.
• Engaging in verbal abuse, threats, or harassment toward ugdewa staff or other Players via any communication channel.

ugdewa is committed to promoting safe and responsible gaming across its platform. We provide a range of practical tools to help Players maintain control over their gaming activity. Players are encouraged to make use of these tools at any time by accessing the Responsible Gaming section of their Account or by contacting our support team.

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps on their Account. Limit reductions take effect immediately; limit increases are subject to a 7-day cooling-off period.
• Loss Limits: Players may set maximum loss thresholds within defined time periods to prevent spending beyond their personal budget.
• Session Time Limits: Players may configure automatic session reminders and enforce time-out periods to regulate the duration of each gaming session.
• Self-Exclusion: Players may request temporary self-exclusion for a minimum period of 30 days or permanent self-exclusion. During a self-exclusion period, the Account will be frozen and no deposits, bets, or logins will be permitted.
• Reality Checks: Periodic on-screen notifications remind Players of the time elapsed and net wins or losses during an active session.

Players who believe that gambling may be negatively affecting their wellbeing are strongly encouraged to seek professional assistance and to contact ugdewa's support team to activate appropriate account restrictions. For more information, please visit our dedicated Responsible Gaming page.

All content on the ugdewa Platform — including but not limited to the ugdewa brand name, logo, website design, graphics, user interface elements, software, text, and game content licensed from third-party providers — is the property of ugdewa or its respective licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. This license does not permit you to:

• Copy, reproduce, modify, distribute, or create derivative works based on any Platform content.
• Reverse-engineer, decompile, or disassemble any software component of the Platform.
• Use any ugdewa trademark, logo, or brand element without prior written consent.
• Scrape, crawl, or harvest data from the Platform using automated tools.

Any unauthorized use of ugdewa's intellectual property will result in immediate Account termination and may be subject to legal action.

To the fullest extent permitted by applicable law, ugdewa's total aggregate liability to any Player in connection with these Terms, the Platform, or any Services — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

ugdewa expressly excludes liability for:

• Any indirect, incidental, special, punitive, or consequential loss, including but not limited to loss of profits, loss of data, or loss of goodwill.
• Loss or damage arising from Platform downtime, system maintenance, third-party service outages, or force majeure events beyond ugdewa's reasonable control.
• Any unauthorized access to a Player's Account resulting from the Player's failure to maintain credential security.
• Any decision made by a Player in reliance on information published on the Platform, including odds, statistics, or editorial content.
• Losses resulting from a Player's use of the Platform in violation of applicable local law.

ugdewa collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By creating an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, ugdewa uses your personal data to:

• Verify your identity and process your Account registration.
• Process deposits, withdrawals, and related financial transactions.
• Comply with applicable AML, KYC, and responsible gaming obligations.
• Provide customer support and respond to account-related inquiries.
• Send promotional communications where you have given explicit consent to receive them.

ugdewa does not sell personal data to third parties. Data is shared with regulated payment processors, game providers, and fraud prevention services only to the extent necessary to deliver the Services. All data transfers are secured using 256-bit SSL encryption.

ugdewa reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a proposed amendment materially affects Players' rights or obligations, ugdewa will provide at least 7 days' advance notice by posting the updated Terms on the Platform and, where practicable, notifying registered Players by email.

Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and contact our support team to close your Account prior to the effective date.

The date displayed in the "Last Updated" notice at the top of this page reflects when the most recent revision came into effect. Players are encouraged to review these Terms periodically to remain informed of any changes.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with internationally recognized gaming industry standards and the terms of the applicable international license under which ugdewa operates.

ugdewa operates as an internationally licensed platform. Players access and use the Services at their own initiative and are solely responsible for ensuring compliance with any laws applicable to them in their jurisdiction of residence. ugdewa makes no representation that the Services are lawful in the Player's jurisdiction.

Any dispute that cannot be resolved amicably between the Player and ugdewa shall be referred to binding arbitration under the rules of a recognized international arbitration body as designated by ugdewa at the time the dispute is raised. The language of all arbitration proceedings shall be English. The arbitrator's decision shall be final and binding on both parties.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the ugdewa Platform, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly within the Platform interface.
• Response Time: Email queries are typically responded to within 24 hours during business days (WIB). Live chat responses average under 3 minutes during peak hours.

Our Indonesian-speaking support team is available at all hours to assist with account inquiries, transaction issues, responsible gaming support, and general platform questions. ugdewa is committed to resolving all queries fairly, professionally, and promptly.